Know what you are booking.
Use this checklist to understand the total price, the home's conditions and what happens if your plans change.
Before you pay
Open the individual listing and the checkout summary. Keep a copy of the terms attached to your reservation.
- Confirm dates, guest count, bedrooms and the address.
- Review the final total, any deposit and charges shown at checkout.
- Read that reservation's cancellation deadline and house rules.
Changing or cancelling a stay
The policy in your booking confirmation applies. If you booked through Airbnb, Booking.com or another platform, use that platform's reservation tools for changes and refunds. For a direct reservation, contact us with your booking reference.
If the home has a problem
Contact guest support promptly with your booking reference, a description and photos where useful. We will assess the issue and discuss the next step. Refunds or alternative accommodation depend on the circumstances and applicable booking terms.